What to Expect....

• At your 1st Appointment  

Expect your first session to begin with a thorough consultation and assessment. It may be prudent to bring a pair of shorts and a sports vest with you. 

This is your treatment. To get the best out of each session be open to discussing  any aims and primary concerns as well as your health and lifestyle frankly and honestly. If you have had bodywork before then it is useful to know what techniques were helpful and even what wasn't. 

If you are taking medication, please bring a list with you so we can have a discussion and work out together what would be of greatest benefit to you. Whether that is a longer/shorter session, focused work on a particular area such as neck and shoulders or somehting else.

• ​At Subsequent Appointments

Expect to start and end with a short consultation and exam - just as a check in, so that your practitioner is aware of any issues that are of particular concern to you as well as any changes that may have arisen since your last visit.   It is our goal to continue to support you through out your course of treatments, and in our experience, communication, mutual understanding and respect are key elements in supporting you to gain the most out of each individual session.   

• ​What should I wear

For clinical treatments that use a massage medium such as oil or wax, skin to skin contact achieves the most optimal results.  You will be asked to undress to your preferred level of comfort, (ensuring that you keep your underwear on at all times,) before lying down on the treatment table.

For those who are prefer not to get undressed, Acupressure Massage, Reiki or Bowen treatments maybe preferred, as these treatments work through loose fitting and light weight clothing that is not impinged by movement. 

In any event you will be draped with sheets, blankets &/or towels, during your treatment.   

As it is not unusual to feel relaxed or cooler afterwards, we would recommend that you bring something warm to leave with.  A refreshing glass of water before you leave can help with the effects of being too chilled out.  

Please note: All treatments are therapeutic and non sexual. Any requests to be inappropriately uncovered will not be tolerated by your therapist.   They have the right to leave without providing a treatment should such a situation arise, with the full cost of the treatment being forfeit.

• How many Sessions will I need? 

A series of 6 sessions is recommended initially as it is well known that it can take a while before we, when working together, find your optimal treatment plan and all holistic benefits become fully apparent.

A course of sessions when taken over a short period of time allow the benefits gained to be cumulative, providing you with sustained improvement whereas lengthy breaks between treatments, whilst beneficial in their own respect, lose this additional momentum and support.

How well you respond to sessions, your aims and expectations for the future will determine how we, whilst working in conjunction, proceed. Perhaps you want to run a marathon in 6 months time, in which event by working together we can come up with a treatment regime and plan that supports you to achieve that goal and feel better for it after.  Perhaps it is as simple as managing and coping with life stresses in which case having a regular monthly session may be the most beneficial.

Privacy policy

(why we collect your personal data and what we do with it)

When you supply your personal details to this clinic they are stored and processed for four reasons (the parts in bold are the relevant terms used in the Data Protection Act 2018, which includes the General Data Protection Regulations-i.e. the law):

1. We need to collect personal information about your health in order to provide you with the best possible treatment. You are requesting treatment and our agreement to provide that care constitutes a contract. You can, of course, choose to refuse to provide the information, but if you were to do that then we would be inhibited from providing the best possible treatment appropriate to your needs.

2. We have a ‘Legitimate Interest’ in collecting that information because without it we wouldn't be able to do our job effectively and safely.

3. We also think that it is important that we contact you in order to confirm your appointments with us or to update you on matters related to your healthcare and well-being. This again constitutes ‘Legitimate Interest’ but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send your general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time-just let us know by any convenient method.

We have a legal obligation to retain your records for a minimum of eight years after your most recent appointment (or aged 25, if this is longer) but after this period, you can ask us to delete your records if you so wish.  Otherwise, we will retain your records indefinitely in order that we can provide you with the best possible care should you need to see us at some point in the future.

Your records are stored

• on paper, in locked filing cabinets in the offices are always locked and alarmed out of working hours.

• Electronically (“in the cloud”) using a specialist medical record service. This provider has given us their assurances that they are fully compliant with the General Data Protection Regulations. Access to this data is password protected and the passwords are changed regularly.

• On our office computers. These are password protected, backed up regularly, and the offices are locked and alarmed out of working hours.

We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• the medical record service who store and process files
• the clinic where you have your treatment
• your practitioner(s) in order that they can provide you with treatment
• our administrative staff such as receptionists, bookkeeper etc in order to coordinate appointments and reminders and process records (but they do not have access to your medical history or sensitive personal information)
• we also use MailChimp and Gmail to coordinate our messages, so your name and email address may be saved on their server

From time to time we may have to employ consultants to perform tasks, which might give them access to your personal data (but not your medical notes). We will ensure that they are fully aware that they must treat that information as confidential and we will ensure that they sign a nondisclosure agreement.

You have the right to see what personal data we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to delete your records, however please be aware that we will legally need to retain some sort of marker to show that your records have been deleted upon your request.

We want you to be absolute confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the person named as the data controller. Here are the details you need:

Mrs Hamina Patel

restoremeclinic@gmail.com

07717 574237

136 Charlton Rd, Harrow, Middlesex. HA3 9HL

Alternatively you may contact the senior practitioner at the clinic where you received any treatment and if you are not satisfied with either of our responses then you have the right to raise the matter with the Information Commissioner's Office.

Payment terms 

Treatments or Packages must be paid for prior to the start of the session. 

Payment via BACS is preferred, we are able to accept cash, card and cheque payments.